Your Records

The Practice is pleased to provide patients with online access to its clinical system via the secure 'SystmOnline' web interface.

We offer access to the following online services:

  • Appointment Booking
  • Medication Requests
  • Summary Care Record
  • Detailed Coded Record

How to register

Please complete your details on the attached registration form (Click here to access the Online Services Registration form (PDF, 152KB)) and bring it along to your surgery reception. You will need to provide us with a valid e-mail address and two forms of identification, one of which must contain a photograph. Acceptable documents include passports, photo driving licences, photo bus passes, birth certificates, and bank statements (this list is not exhaustive). If none of the above are available, household bills may be accepted at the discretion of the Practice Manager, IT Manager or GP Partner.

Access will usually be granted as soon as your identification is verified. Practice reception staff will issue you with your user name, password and website details. Please allow up to 2 hours for your new user account to become active.

Summary Care Record

If you are registered with a GP practice in England, you will already have a Summary Care Record unless you have previously chosen not to have one. It includes the following basic information:

  • Medicines you are taking
  • Allergies you suffer from
  • Any bad reactions to medicines

It also includes your name, address, date of birth and unique NHS Number which helps to identify you correctly.

Detailed Coded Record

Your Detailed Coded Record may consist of the following elements from your medical record:

  • Blood Pressures
  • Diagnoses
  • Drug sensitivities
  • Medication
  • Pathology requests
  • Pathology results (via the View Test Results page)
  • Referrals
  • Vaccinations

Access to your Detailed Coded Record

Once you have been registered for Online Services, you may request access to your ‘detailed coded record’. You will need to request this service online via the SystmOnline application.

Please refer to the SystmOnline user guide ‘Managing Online Services’ section. The user guide is available from

Please be aware that access to your Detailed Coded Record may take the Practice up to 40 working days (as applicable to Subject Access Request and in accordance with the Data Protection Act 1998) to review your application and grant access if appropriate.

Considerations / Approval of Access

Access to your Detailed Coded Record is approved by a doctor on an individual basis. The Practice will not approve on-line access to detailed coded information if it is deemed that it may cause undue distress.

  • In extreme circumstances, we may refuse access to the whole record. In these circumstances the named GP responsible for the care of the patient will have a conversation with the patient to explain the reasons for refusal of access.

Please note that clinical and non-clinical staff are required to access your medical records when necessary. All staff are bound by the Data Protection Act.

Where a patient has a concern about an incorrect entry or error on their record, they should be advised to discuss this with a GP at their next routine consultation.

The Practice reserves the right to review and remove access to online services at any point in the future if it is thought that it is in the best interests of the patient or if the services are being misused.

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